Refund policy

 

Effective Date: 1 Feb 2026

At ALFA Furnitures, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order, in accordance with applicable UK consumer laws.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories and manuals (if applicable).
  • Be accompanied by proof of purchase or your order confirmation.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon delivery:

  • Custom-made or made-to-order furniture.
  • Personalized products.
  • Clearance or final sale items.
  • Products that have been assembled, used, altered, or damaged by the customer.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the damage or incorrect item.

After reviewing your request, we will arrange a replacement, repair, or refund where appropriate.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

5. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, ALFA Furnitures will cover the return shipping costs.
  • If you are returning an item because you changed your mind, you are responsible for the return shipping costs unless otherwise stated.

6. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled, but you may request a return in accordance with this policy.

Custom-made or made-to-order furniture cannot be cancelled once production has begun.

7. Exchanges

We replace items only if they are damaged, defective, or incorrectly supplied. If you require an exchange, please contact our customer support team.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

ALFA Furnitures

Email: support@alfafurnitures.co.uk 

Phone / WhatsApp: +44 7961 626267

Business Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed